🎯 Note: You must be London-based and able to work on-site (4 days per week) in our office, 3 min from North Greenwich station. No prior compliance expertise required. Minimum of 1-2 years of work experience.

Salary Range: £30,000 - £40,000 per year, depending on experience.

💡 ABOUT US

EdgeComply is a product compliance partner for growing consumer brands. We act like an outsourced compliance team, helping clients find and fix regulatory gaps across their product portfolios — so they can sell with confidence around the world. Our clients are typically based in the US, Canada, the UK, and Europe, but their products launch globally.

What is product compliance? Every brand must ensure its products meet various rules and regulations, such as labelling, safety tests, or documentation.

👇 ABOUT THE ROLE

● Full-Time | 🏢 On-Site (London, Design District)

We’re hiring a Client Success Manager to keep projects running smoothly and clients happy. You’ll be the link between our clients and global compliance experts: moving projects forward, making sure deadlines are met, and ensuring that communication is clear and professional every step of the way. This is a critical role that requires sharp organisation, excellent communication skills, and a strong sense of ownership.

🛠️ YOUR RESPONSIBILITIES

🔄 Project Management: Plan, track, and manage timelines to ensure projects are delivered on time and with high quality.

🚀 Momentum Ownership: Identify and resolve roadblocks, keep projects moving, and adjust plans as needed to meet client expectations.

🤝 Client Communication: Act as the first point of contact for clients. Prepare agendas, lead calls, respond to messages, and ensure clients feel supported and informed.

👥 Team Coordination: Distribute tasks among our global team of compliance experts and manage internal deadlines.

🔍 Quality Assurance: Review deliverables (e.g., compliance documents, project files) before they are sent to clients.

🗂️ Operational Support (no compliance background required)

• Collect supplier documents (certifications, test reports, etc.)

• Review labels, user manuals, and product data for completeness

• Organise project files and workspaces (Notion, Airtable, Google Sheets)

• Coordinate product lab testing with external labs

🎯 WHAT YOU ARE MEASURED BY

• CLIENT HAPPINESS: Clients feel well-supported, informed, and confident throughout the project.

• PROJECT COMPLETION TIME: Projects move forward quickly and are delivered within agreed timelines.

🧠 WHO YOU ARE

• HIGHLY ORGANISED: You can juggle multiple projects without dropping details.

• EXCELLENT COMMUNICATOR: You write and speak in clear, professional English.

• HIGH STANDARDS: You naturally hold yourself (and others) to a high bar of quality.

• ACTION-ORIENTED: You move projects forward without waiting for permission.

• COOL UNDER PRESSURE: You stay calm when timelines get tight and priorities shift.

• CLIENT-SMART: You understand how to create a positive, professional client experience.

☕ LOGISTICS

This is a full-time, on-site role.

• Minimum 4 days/week in our office at the Design District (easy 3-minute walk from North Greenwich station)

• 12 min Waterloo ⇄ North Greenwich | 8 min Stratford ⇄ North Greenwich

• Flexibility for occasional remote work

• Occasional evening calls with West Coast US clients (8–9 pm London time)

WHAT YOU GET

• 🚀 Startup Atmosphere: Things are moving fast with lots of room to grow personally and professionally

• 🌟 Rapid Ownership: Clear KPIs, real responsibility, and direct impact on client success.

• 🏢 Inspiring Workspace: Spacious, light-filled studio in one of London’s most creative hubs.

• 🧘 Flexibility: Occasional WFH, outcome-driven culture.

• 🧩 Variety: Work with ambitious brands across consumer electronics, home goods, toys, apparel, and more.

• 🤝 World-Class Team: Join a growing company with a strong culture of professionalism, ownership, and respect.

• 💻 Tech Equipment: Company MacBook and any other equipment you need to perform.